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EBig Payment Policy

As our moto to provide every potential facility to our customers, we have set multiple Payment methods nationwide. You can simply shop at EBig and make your payments as per your convenience. Whenever you place an order, our Customer Sales Representative calls to confirm your order and also payment method you chose. However, in some cases we require full or partial advance payments where order total exceeds our set doorsill or supplier require pre-payments before arranging the product while product delivery time may vary depending on the type of product and conditions.

Cash on Delivery

Cash on Delivery also called C.O.D. is the widely used and prefered method of payment by EBig Customers. In this method customer will have to pay the order amount on successfully receiving his / her order on doorstep. This makes you feel reliable and you have to pay when you have your order in your hands. There is no extra fee charged on using Cash on Delivery method. However, if the Total amount of the order is less than Rs. 1500, we may charge additional delivery fees of Rs. 150 - 300 depending on the origin of the Customer and package weight.

Debit / Credit Card

Sometimes you want to wish someone special with a Gift or for any other reason where the payment is to be made through Debit / Credit Card. We accept payments through Visa and Master Card. In this method, you have to select Payment via Card option when you place order. You will be redirected to a page hosted by a bank which will take you through the process of payment. You just have to provide basic information about your card like Card No. Expiry Date and verfication code etc.

Your payment and card will be completely secured with the latest security technologies known to world. When you are using your Card for online payment, we use the most advanced and secured gateway where no one has access other than you. It's not just a bridge between you and EBig but a kind of tunnel between you and EBig where no one can be inside. You are completely safe to make payment. Please note that 2.5% extra will be charged for payment via Credit/Debit cards. These charges are not made by EBig but your issuing bank. We recommend that upon receiving your package, you must show your CNIC to rider.

Net Banking

For the ease of our customers, we also accept payments through Net Banking. When you are making payments through online bank transfer, you will be using the Highest Standards Security Protocols. Just like payment with Debit / Credit Cards, we use the most advanced and secured gateway where no one has access other than you. You are completely safe to make your payments. For a complete guide to Net Banking, please call on +92 (323) 0800 110 or email at customer.care@ebig.pk. Our representative will guide you through the complete process.


We also accept payments through EasyPaisa Service. Our customers can make the order payment through any Easypaisa outlet, Over-the-Counter or Mobile Account. Please follow the steps below to make payments with EasyPaisa:

The prices of Products on EBig are fixed and non-negotiable. However, due to market inflation or deflation, product prices may increase or decrease and EBig takes no responsiblity and may change product prices at anytime. Your Total amount of Order includes all GST.

Please note that sometimes you have to pay either full or partial amount of Total Amount on your order in advance. This can be due to either supplier requires pre-payments before arranging the product or for other reasons. In such case, our Customer Sales Representative will call and confirm with your first. If you accept, we will process your order after receiving payment.

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